Help @ FAQ

Questions, answered.

Can't find what you need? Write to us at info@shoponlinenewyork.com or use the chat bubble on any page — we reply within 48 hours.

We deliver within New York City only — all five boroughs (Manhattan, Brooklyn, Queens, The Bronx and Staten Island). Every order is packed, carried and placed in your home by our own team. If your ZIP code is outside NYC, leave your email at checkout and we'll notify you when we expand.

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