Shop ONline New York
Return Policy
Changed your mind? Here's exactly how returns work.
Last updated: August 2026
Return window
You can request a return within 14 days of delivery. Items must be unused, in their original condition and packaging. Final-sale and clearance items (including Steal the Deal pieces marked as such) cannot be returned.
How to request a return
Sign in and go to My Account → Returns & Refunds. Choose the order, select the item and tell us what's wrong — photos help us decide faster. Every request is reviewed personally by our team, and we email you the decision.
Refund options
Approved returns are refunded to your original payment method in full. Where an item has minor issues you'd rather keep, we may offer a partial refund instead — you choose. Refunds typically reach your account within 5–10 business days of approval.
Declined requests
If a return is declined (for example, signs of use or a missing original box), we always explain why by email. You can reply to that email to discuss it with a human.
Damaged or wrong items
If something arrives damaged or isn't what you ordered, contact us within 48 hours of delivery with photos — we'll arrange a replacement or a full refund, and collection of the item is on us.