Return & Refund Policy

30-day return policy

Eligible items may be returned within 30 days of the delivery date. Items must meet the following conditions:

• Uninstalled and in resalable condition
• Brand new and unused
• All accessories included

Please note that the 30-day return period is calculated from the delivery date of each individual item as recorded by the carrier, rather than the delivery date of the full order.

Non-returnable items

• Made-to-order items
• Final sale items marked as non-returnable
• Installed or clearly used items
• Items not purchased from our official website

Packaging requirements

To avoid damage during the return process, we strongly recommend using the original packaging and packing method whenever possible. If the original packaging is damaged or unavailable, please ensure the item is securely packed with sufficient protective materials to prevent damage during transit.

Return methods

Small items (non-furniture): a FedEx prepaid return label can be provided. Customers are required to drop off the package at a FedEx location. If a pickup service is requested, an additional pickup fee will apply.

Large items (furniture): we will arrange a carrier pickup. It is recommended to use the original pallet or an equivalent load-bearing pallet — if no pallet is used, it may affect the carrier's ability to complete the pickup. On the scheduled pickup day, please place the packaged item at the curb in advance according to the carrier's requirements. If the pickup fails due to customer non-compliance (e.g., item not prepared), any additional costs incurred (such as a failed pickup fee) will be borne by the customer.

Return shipping fees

If the item is defective, damaged, or not as described, we will cover the return shipping cost. For returns due to personal reasons (e.g., change-of-mind returns), the return shipping cost, including any pickup fees, will be borne by the customer and may be deducted from the refund (if applicable). Return shipping costs for large items may vary significantly depending on size, weight, location and logistics service used, and may in some cases represent a substantial portion of the item price.

Refund details

Refundable: product price, purchased protection plans (if unused). Non-refundable: value-added services (e.g., white glove delivery, doorway drop-off, room of choice drop-off), next-day delivery fees, remote area surcharges, and installation services that have already been used.

Possible restocking fee

For change-of-mind returns, a reasonable restocking fee of up to 10% of the item price may be charged under the following conditions: the item is not returned in its original packaging; the item shows signs of use or affects resale condition; or the item condition does not meet return requirements.

How to request a return

Sign in and go to My Account → Returns & Refunds, pick the order and submit your request — or contact customer service via the online chat or email. After submission, we will contact you within 24 hours and provide return instructions.

Once confirmed, we will send a return instruction email (including the return address, return label, and instructions). Please do not return the item before receiving confirmation, as this may affect the refund process. Please ship the item to the address provided in the return instruction email (do not use addresses found on the website or other channels). If you do not use the return label we provide, please share the tracking number after shipment — please use a trackable shipping method, otherwise the refund process may be delayed.

When will I receive my refund?

After the returned item arrives at our warehouse, inspection will be completed within 3–5 business days. A refund will be processed based on the inspection result, and a notification email will be sent to you. Refunds are issued to the original payment method; for credit cards, the refund is typically received within 5–7 business days.

Chargeback policy

We are committed to resolving any issues with your order. Before initiating a dispute with your bank or payment provider, we recommend contacting our customer service team first, as most issues can be resolved through our standard return, refund, or replacement process. Initiating a chargeback may delay the resolution process, although it does not affect your statutory rights, as the case will be handled by your financial institution.

Faulty or damaged products

We recommend inspecting your items as soon as possible after delivery and contacting us promptly if any issues are found. For product quality issues, we will assist with returns, refunds, or replacements in accordance with our policy. To help us resolve your issue efficiently, please provide photos from multiple angles, and if necessary, a short video. Photos of the product, packaging, and shipping labels will help expedite the process. Please contact us before attempting any repairs — we are unable to cover costs for unauthorized repairs, and such actions may affect your eligibility for a refund.

Shipping damage

If damage occurs during transit, we will assist with returns, refunds, or replacements in accordance with our policy. Please report shipping damage within 3 business days after delivery to facilitate claims with the carrier, and kindly provide photos of the damaged product and packaging.

Undeliverable or refused packages

If delivery fails due to the carrier, we will arrange a free redelivery or replacement. If delivery fails due to customer-related reasons (e.g., incorrect address or refusal), the customer will be responsible for any additional costs incurred.